Shipping - Free Shipping On All Products
All products are shipped with the customer in mind. Fed ex & UPS ground handle our deliveries. Additional insurance, confirmation, or upgrades can be arranged with buyer for an agreed upon price.
Refunds and Exchanges
Buyer is eligible for a full refund up to 2 weeks from receipt of product. Buyer will be responsible for packaging and return shipment. Upon receipt of undamaged product we will refund full purchase price. No refunds are offered on custom sizes and designs but we are willing to help fix items if damaged during shipping. Please inquire further with questions regarding our no refunds on custom projects. Thank you.
Additional Policies and FAQs
2-4 week lead time from creation to completion. Large custom orders may require 4-5 week lead time.
J.W. Atlas Wood Co. is not responsible for injuries, splinters, or any other damages related to all of our products. We are not liable for anything remotely related to any of our products or services with buyer taking full responsibility upon purchase. Sincerely, J.W. Atlas Wood Co. Logistics Team.